nenghoki Platform Privacy Notice

This page describes what we collect when you use nenghoki and how we keep that data protected. We gather personal information — your name, contact details, identity documents, and transaction history — to verify your identity, process deposits and withdrawals, and comply with financial regulations in jurisdictions where our service operates.

We at nenghoki are committed to transparency about data handling. We do not sell your information to marketing companies or data brokers. We encrypt sensitive data, limit access to authorised staff, and retain information only as long as necessary for legal and operational purposes.

Our service is available only in jurisdictions where local law permits online gaming and sportsbook activity. Your data is handled according to the privacy laws that apply in your location.

What Data We Collect

When you open an account on nenghoki, we ask for your full name, date of birth, email address, and phone number. We use these details to create your account, send you login links and notifications, and contact you about your account status.

During account verification, we collect copies of your identity document — a national ID card, passport, or driver's licence — to comply with Know Your Customer (KYC) regulations. We also store your postal address for verification purposes and to comply with anti-money-laundering requirements in your jurisdiction.

We record all transactions on your account — deposits, withdrawals, bets placed, games played, and bonuses claimed. This data helps us detect fraud, manage your account balance, and respond to disputes. We also log your login times, device information (such as IP address and browser type), and the pages you visit on our site.

Payment Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet), we receive confirmation from the payment processor that the transaction succeeded. We do not store your payment card details or full bank account numbers — those are held securely by the payment provider. We keep a record of the payment method you used, the amount, and the date, but not sensitive credentials.

How We Use Your Data

We use your personal information for several purposes. First, we verify your identity to prevent fraud and comply with anti-money-laundering laws. Second, we process your deposits and withdrawals — this requires your name, address, and payment method. Third, we monitor account activity for signs of fraud or terms violations.

We send you emails and SMS messages about your account — login confirmations, deposit receipts, withdrawal status updates, and bonus notifications. You can disable non-essential notifications in your account settings, but we will still send critical security alerts (such as password changes or unusual activity warnings).

We analyse how users interact with nenghoki — which games are popular, which tournaments attract the most bets, how long sessions last — to improve our platform. This analysis uses aggregated, anonymised data; we do not identify you personally in these reports.

Marketing and Communications

We may send you promotional emails about new tournaments, bonus offers, or game releases — but only if you have opted in to marketing communications. You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in the email. Unsubscribing does not stop us from sending account security alerts or transaction confirmations.

Third-Party Processors and Data Sharing

We do not sell your data, but we do share it with trusted service providers who help us operate nenghoki. These include payment processors (such as the banks and digital-wallet providers behind mobile banking, local payment, online payment, and others), fraud-detection companies, hosting providers, and customer-support software vendors.

Each third party is required to keep your data confidential and use it only for the services they provide to us. We have data-processing agreements in place to enforce these obligations.

We may disclose your information if required by law — for example, if a court orders us to provide evidence in a legal dispute, or if a financial regulator in your jurisdiction asks for account information during an investigation. We will comply with such requests unless doing so is prohibited by law.

Cookies and Tracking

We use cookies — small text files stored on your device — to improve your experience on nenghoki. Session cookies help you stay logged in while you use the platform; they expire when you close your browser. Persistent cookies remember your login preference and language choice across visits.

We also use analytics tools to track how users navigate our site — which pages are viewed, how long you stay, what device you use. This data helps us identify technical problems and improve performance. Analytics data is anonymised and does not identify you personally.

You can disable cookies in your browser settings, but doing so may limit the functionality of nenghoki — for example, you may need to log in again each time you visit.

Data Retention and Deletion

We retain your personal data for as long as your account is active and for a period after account closure to comply with financial regulations (typically between three and seven years, depending on your jurisdiction). After that retention period expires, we delete or anonymise your data unless we are required by law to keep it longer.

If you wish to request deletion of your data, contact our support team. We will comply with deletion requests where permitted by law, but we may need to retain some information to resolve disputes or investigate fraud.

Your Rights

In many jurisdictions, you have the right to access, correct, or delete your personal data. You may also have the right to request a copy of all data we hold about you, or to object to certain uses of your information. To exercise these rights, contact our support team with your request.

We will respond to data-access requests within thirty days where required by law. Some requests may take longer if they require extensive document review or coordination with third-party processors.

Security and Server Locations

We encrypt all sensitive data in transit (using HTTPS) and at rest (using industry-standard encryption). Our servers are located in data centres with physical security measures, backup power systems, and fire suppression. Access to servers is restricted to authorised technical staff.

Our servers may be located outside your country of residence. By using nenghoki, you agree that your data may be processed in jurisdictions other than where you live. We ensure all international data transfers comply with applicable privacy laws.

Contact and Updates

If you have questions about our privacy practices, contact our support team via email or phone. We are available during business hours to assist users in Jakarta, Surabaya, Bandung, and Medan regions where our service operates.

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email. Continued use of nenghoki after an update means you accept the new terms.

This privacy notice is effective from the date you open your account and remains in effect for as long as you use nenghoki.